Shipping & Returns
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Shipping
We typically ship 3 to 5 business days after the pack/box/set break happens on air. It may take longer after weekend shows or after a large promotion. We will do our best to ship as fast as we can, if you have any questions about shipping please email kristen@justcollect.com, you can also give us a call at (732) 828-2261 - Monday to Friday from 11am to 6pm ET. Every package is shipped via FedEx and USPS with tracking (signature confirmation is applied for high end packages), once the package is in possession with USPS we are not responsible for delivery time, delays or lost packages. VB West and VB South packages will take longer as they get shipped to our central headquarters for processing.
*Due to the Holidays, shipping may be delayed due to the high amount of packages USPS is dealing during that time.*
*We do not sleeve up common players for unopened packs unless a request is provided via email or phone. We do sleeve or card saver Hits, Stars, Hall of Famers or well centered cards*
Returns
In the event a pack is short of the amount of advertised cards in the pack or box, we will refund customers in the form of break credit. For example if a pack advertises 17 cards and we sell 17 slots but the pack only has 16 cards the customer who was awarded slot 17 will receive a break credit for the amount of the spot. In the event that there are more cards in the pack than advertised we will award the card(s) starting with the first participant in the break then go down the list. If a break does not sell out and you would like to receive a refund please contact us and we will issue you a break credit for the amount of the spot(s).
Just Collect Inc
4 Chatham Rd STE 1
Summit NJ 07901